Affidea's Excellence in Patient and Referrer Satisfaction: A proven commitment
"At Affidea, we believe in creating a healthcare experience that resonates with high standards of quality and compassion. Our mission extends beyond mere medical services; it's about forging a path of excellence in patient care and professional collaboration." - Guy Blomfield, CEO of Affidea
Affidea stands as a beacon in the healthcare sector, with its strong commitment to enhancing patient and referrer satisfaction. Operating in 15 countries, Affidea's approach is not only about offering healthcare services but about transforming the entire experience for patients and medical professionals alike.
At the core of Affidea's strategy is a culture of continuous improvement. This is a lived reality, seen in our commitment to regularly monitor and respond to patient and referrer feedback. This approach ensures that the quality of our services across the 340 centres is not just maintained but consistently elevated.
Our patient-centric approach is evident in the impressive Net Promoter Score (NPS) at the group level, which stands at a remarkable 82.48%. This score reflects the high level of satisfaction among patients across Affidea's network, underscoring the company's success in providing top-tier medical services and patient care.
Affidea stands as a beacon in the healthcare sector, with its strong commitment to enhancing patient and referrer satisfaction. Operating in 15 countries, Affidea's approach is not only about offering healthcare services but about transforming the entire experience for patients and medical professionals alike.
At the core of Affidea's strategy is a culture of continuous improvement. This is a lived reality, seen in our commitment to regularly monitor and respond to patient and referrer feedback. This approach ensures that the quality of our services across the 340 centres is not just maintained but consistently elevated.
Our patient-centric approach is evident in the impressive Net Promoter Score (NPS) at the group level, which stands at a remarkable 82.48%. This score reflects the high level of satisfaction among patients across Affidea's network, underscoring the company's success in providing top-tier medical services and patient care.
Similarly, Affidea places great emphasis on its relationships with referring doctors, recognising the significant role they play in the healthcare ecosystem. The Total NPS of referring doctors across the Affidea network is at 78.61%, a testament to the company's dedication to maintaining strong professional relationships, offering them high-quality services with accurate diagnoses, and supporting them in the treatment decisions for their patients.
Affidea’s commitment to excellence in healthcare is not just about achieving high scores; it's about setting new standards in patient and referrer satisfaction. The company's focus on listening to and acting on feedback has established it as a leader in healthcare services, constantly pushing the boundaries of what is possible in patient care and professional collaboration.